Case Manager - Tenancy and Estates (Grade 13)

Tenancy and Estates Case Manager needs to be accessible to our customers and deal with all housing related enquiries from giving initial tenancy advice to managing complex cases, which involve providing comprehensive support to our vulnerable customers to ensure that they sustain their tenancies.  All contact with our customers must be recorded accurately on the Open Housing System. The role involves dealing with vulnerable people on a regular basis and you must be experienced.

To oversee the administration and management of social housing properties. With an overall responsibility of between 550 and 750 tenancies.